ODR for Collective Redress
Continuing from my previous post on how increasingly interest is being shown in the potential for ODR in specific types of claims, last week I travelled to Salamanca University in Spain to talk on the role of ODR within collective redress (i.e. group/class actions) claims. Salamanca is a beautiful historic old Roman town with UNESCO World Heritage status some 120 miles west of Madrid. A team of partners led by Professor Lorenzo Bujosa Vadell of Salamanca University are respo
New Years Resolutions To Rise?
The 1st October 2015 was quite a momentous day for ADR (Alternative Dispute Resolution) and ODR (Online Dispute Resolution). Its just a pity very few businesses in the UK knew about it. Very few knew that, when they walked into their offices or opened virtually for their online business, they were now the unpaid marketing agents for Online Dispute Resolution. It was from that day that large numbers of businesses were required to comply with The Alternative Dispute Resoluti
New Requirements on Retailers to Inform Customers from 1/10/15 of Forms of Alternative Dispute Resol
As from the 1st October 2015 it will be an offence for any business selling goods or services to people buying other than for the purpose of a trade, profession, business or craft to not inform those customers whose complaints they do not resolve, of the details of an Alternative Dispute Resolution (ADR) service that covers such transactions, is accessible and operational online, and has been approved by Trading Standards. Further, the business must say whether or not they wi