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Training in Online Dispute Resolution

Graham Ross

Graham is an accredited business mediator and negotiator and a recognised expert in the fast developing field of Online Dispute Resolution (ODR) which exploits the power of technology to facilitate resolution.Graham was trained in commercial mediation by the ADR Group and is a member of the Civil Mediation Council and the Ombudsman's Association.


He is a Fellow of the National Center of Technology and Dispute Resolution (NCTDR) at the University of Massachusetts and also a member of the 12 strong ODR Advisory Group appointed by the Civil Justice Council (CJC) to advise the UK's Ministry of Justice on the role of ODR in a modernised civil justice system. Graham is also a member of the Civil Justice Council's ADR Working Party and an expert advisor to The All Party Parliamentary Group on Alternative Dispute Resolution.

In 2014, Graham was invited to advise in meeting the Committee of Legal Affairs and Human Rights of the Council of Europe on the impact of ODR on access to justice and human rights. The Committee produced a draft Resolution, since adopted by the Council, which calls on all 47 member States to promote the development and use of Online Dispute Resolution. In February 2016, Graham was invited to be an advisor to an EU funded research project led by the Faculty of Law at Salamanca University in Spain to consider the role of online mediation in cross-border disputes.

As well as his private practice as a business mediator and negotiator, Graham is Head of the European Advisory Board for a Silicon Valley spin-off from eBay and PayPal called Modria Inc ( the global leader in applying online technology to all forms of resolving complaints and disputes.

Graham has been an innovator in the field of mediation, specialising in disputes between shareholders in private companies leading to stalemate situations (

The significance of ODR in the field of Alternative Dispute Resolution (ADR), which includes arbitration and mediation, has been reinforced by the European Commission which has recently passed a Regulation on ODR, and a Directive on Alternative Dispute Resolution (ADR) requiring ADR companies throughout Europe to provide ODR facilities for consumer claims.

Graham co-founded the UK's first ODR service, a blind bidding service called We Can Settle in 2000, and two years later the online mediation service The Mediation Room, on which platform pilots have been conducted for PayPal, the UK Small Claims Court, the Law Council of Australia and other organisations.

Graham was a member of the Working Party of the European Committee on Standardisation (CEN) which developed a Workshop Agreement on standards for Online Dispute Resolution and a member of the EU funded EMCOD project ( led by the University of Tilburg and which has developed an online tool for the measurement of justice through ODR.

Graham was the co-author of the European chapter in “Online Dispute Resolution: Theory and Practice” and which was published in 2010 (Eleven Publishing - ISB 9490947253), which described as "a state-of-the-art overview and assessment of the status quo and future of the Online Dispute Resolution (ODR) field."

Graham speaks regularly at international conferences on the impact of the law on the Internet and e-commerce and on technology in the judiciary and Alternative Dispute Resolution. He has been presenting regularly at conferences on ODR since 2002 when the now annual International Forum on Online Dispute Resolution was first launched at the Palais Des Nations in Geneva by the United Nations Economic Commission for Europe. The Forum, which has traveled around five continents, was hosted by Graham in 2007 at the University of Liverpool. He has presented more recently on ODR at events in the Czech Republic, Bulgaria , Poland, Azerbaijan, (where he chaired the workshop on ODR at the Internet Governance Forum) Spain, Canada and USA. In 2012 he was invited by the European Commission to attend an expert group round table in Brussels on introducing a new European Law on Alternative Dispute Resolution and ODR for Business to Business disputes across Europe.

Graham developed the leading training course in applying technology to ADR and, as such, has trained mediators from over 20 countries as well as developing and delivering a course for the Milan Chamber of Arbitration and for the UK Ministry of Justice. He has been invited to advise court services in the UK , Canada and Bulgaria on applying technology tools to improve ADR.

Graham was also the founder of LAWTEL the online legal information update service now owned and operated by ThomsonReuters.

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