Conference Speakers (as confirmed) 

 

Despina Spanou, Director for Consumers at the Directorate-General for Justice and Consumers of the European Commission

 

Arnold Pinder, Chairman of the National Consumer Federation

 

Andy Allen , Service Director at the Trading Standards Institute for the European Consumer Centre and leader of the accreditation process

 

Peter Lovitt, Department of Business, Innovation and Skills

 

Colin Rule, former Head of Online Dispute Resolution at eBay and PayPal and now COO at Modria.com Inc

 

Dr Pablo Cortes, Senior Lecturer, School of Law, Leicester University

 

Jo DeMars, Founder DeMars & Associates, who operate several consumer arbitration programs, including the Net Neutrals service for eBay, USA,

 

James Walker, Founder and CEO of Resolver.co.uk

 

Tim Wallis, Chairman of Claims Portal Limited and the ABI GTA Technical Committee and Member of the Civil Justice Council's ODR Advisory Group,

 

Speaker to be named from The Ombudsman Association

 

Gregory Hunt, Director of Business Development, Ombudsman Services

 

Diana Wallis, former Vice President of the European Parliament and now Senior Fellow in Law, University of Hull

 

Rahim Shamji,  Director of Commercial Training & International Projects of the ADR Group 

 

Dr Sue Prince, Associate Professor of Law, Exeter University and Member of the Civil Justice Council's ODR Advisory Group

 

Mark Gee, Chief Technology Officer at the Financial Ombudsman Service (UK representatives on the European Commission's Advisory Group on the operation of the ODR Platform)

 

Mike Lind, GM Europe for Modria.com

 

Dan Rainey, Chief of Staff National Mediation Board, Washington DC, USA

 

Tresca Rodrigues – Principal, Moralis Consulting

 

Dean Dunham, broadcaster/columnist on consumer matters and CEO of The Retail Ombudsman ,

 

Bill Scouller, Founder Director of ODRO Ltd

 

Graham Ross, Head of the European Advisory Board, Modria.com Inc, and member of the Civil Justice Council's ODR Advisory Group

 

Sir Norman Wrassle, Chairman of the Tripe Marketing Board.