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Conference Speakers (as confirmed) 


Despina Spanou, Director for Consumers at the Directorate-General for Justice and Consumers of the European Commission


Arnold Pinder, Chairman of the National Consumer Federation


Andy Allen , Service Director at the Trading Standards Institute for the European Consumer Centre and leader of the accreditation process


Peter Lovitt, Department of Business, Innovation and Skills


Colin Rule, former Head of Online Dispute Resolution at eBay and PayPal and now COO at Inc


Dr Pablo Cortes, Senior Lecturer, School of Law, Leicester University


Jo DeMars, Founder DeMars & Associates, who operate several consumer arbitration programs, including the Net Neutrals service for eBay, USA,


James Walker, Founder and CEO of


Tim Wallis, Chairman of Claims Portal Limited and the ABI GTA Technical Committee and Member of the Civil Justice Council's ODR Advisory Group,


Speaker to be named from The Ombudsman Association


Gregory Hunt, Director of Business Development, Ombudsman Services


Diana Wallis, former Vice President of the European Parliament and now Senior Fellow in Law, University of Hull


Rahim Shamji,  Director of Commercial Training & International Projects of the ADR Group 


Dr Sue Prince, Associate Professor of Law, Exeter University and Member of the Civil Justice Council's ODR Advisory Group


Mark Gee, Chief Technology Officer at the Financial Ombudsman Service (UK representatives on the European Commission's Advisory Group on the operation of the ODR Platform)


Mike Lind, GM Europe for


Dan Rainey, Chief of Staff National Mediation Board, Washington DC, USA


Tresca Rodrigues – Principal, Moralis Consulting


Dean Dunham, broadcaster/columnist on consumer matters and CEO of The Retail Ombudsman ,


Bill Scouller, Founder Director of ODRO Ltd


Graham Ross, Head of the European Advisory Board, Inc, and member of the Civil Justice Council's ODR Advisory Group


Sir Norman Wrassle, Chairman of the Tripe Marketing Board.

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