BBC Radio interview with Graham Ross 
BBC Radio Merseyside-Graham Ross on new Consumer ADR/ODR Laws-1st Oct 2015 -
00:00 / 00:00

Graham Ross explains his criticisms of the European legislation on Alternative and Online Dispute Resolution for consumer disputes.

Thursday, February 11, 2016

 

Continuing from my previous post on how increasingly interest is being shown in the potential for ODR in specific types of claims, last week I travelled to Salamanca University in Spain to talk on the role of ODR within collective redress (i.e. group/class actions) cl...

Wednesday, November 11, 2015

 

The 1st October 2015 was quite a momentous day for ADR (Alternative Dispute Resolution) and ODR (Online Dispute Resolution). Its just a pity very few businesses in the UK knew about it.  Very few knew that, when  they walked into their offices or opened virtually for...

Tuesday, July 7, 2015

As from the 1st October 2015 it will be an offence for any business selling goods or services to people buying other than for the purpose of a trade, profession, business or craft to not inform those customers whose complaints they do not resolve, of the details of an...

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